1. Introduction
Frosty VPN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service.
2. Information We Collect
We collect information in the following ways:
- Account Information: Name, email address, and payment information when you create an account
- Usage Information: Connection timestamps, data transferred (not content), and general server location used
- Device Information: Device type, operating system, and VPN app version for support purposes
- Communication Data: Messages you send to support or customer service
3. No-Logging Policy
We maintain a strict no-logging policy regarding your browsing activity. Specifically, we do NOT collect or store:
- Your IP address while connected to our VPN
- Websites you visit or applications you use
- URLs accessed through the VPN
- DNS queries made while connected
- Any content transmitted through the VPN
4. How We Use Your Information
We use collected information for the following purposes:
- Providing and maintaining VPN services
- Processing payments and managing billing
- Providing customer support and responding to inquiries
- Improving service performance and reliability
- Complying with legal obligations
- Preventing fraud and ensuring security
5. Data Retention
We retain information only as long as necessary:
- Account data is retained while your subscription is active
- Connection logs are deleted within 24 hours
- Payment information is retained per PCI compliance requirements
- Support communications are retained for 12 months
6. Sharing of Information
We do not sell, trade, or rent your personal information. We may share information with:
- Payment processors (for billing only)
- Legal authorities (only when required by law)
- Service providers under strict confidentiality agreements
7. Security
We implement industry-standard security measures to protect your information:
- AES-256 encryption for all data in transit
- Secure server infrastructure with regular security audits
- Limited access to personal data (need-to-know basis)
- Regular security updates and patches
8. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion of your data
- Opt-out of marketing communications
- Download a copy of your data (data portability)
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our service constitutes acceptance of the changes.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@frostedservices.xyz